The Maharashtra State Consumer Disputes Redressal Commission has directed a builder to pay over Rs 12 lakh for delayed possession of flats, missing promised amenities, and causing mental harassment. The commission delivered the ruling following a complaint filed by homebuyers who faced significant delays in getting possession of their flats, along with the non-fulfilment of essential amenities that were promised at the time of booking.

The commission found the builder guilty of deficiency in service under the Consumer Protection Act, noting that the failure to deliver possession on time and provide the promised facilities created considerable inconvenience for the homebuyers.

As part of the order, the builder was instructed to provide the promised amenities, including water supply, electricity, parking, drainage, and other essential infrastructure, within three months. Additionally, the builder was directed to issue the completion certificate within the same time frame.

The commission also ordered compensation in the amount of Rs 5 lakh to two complainants and Rs 5 lakh to the third complainant, along with 9% annual interest from the date of the complaint (August 23, 2018) until full payment is made. Furthermore, the builder was directed to pay Rs 1.5 lakh as compensation for mental harassment and Rs 50,000 towards litigation expenses.

The ruling emphasises that builders must fulfil their commitments made at the time of the agreement and cannot ignore contractual obligations after collecting payment, highlighting the importance of timely delivery and provision of promised infrastructure.