The Maharashtra Real Estate Regulatory Authority (MahaRera) has rolled out new guidelines to prioritise the hearing of complaints in exceptional circumstances, marking a shift from its usual practice of addressing cases based on the order of filing. This move, formalised via a circular earlier this month, aims to expedite relief for complainants facing extraordinary situations.

New Grounds for Fast-Tracking Complaints

The revised framework identifies seven specific scenarios where complaints will be fast-tracked, including cases where the complainant is suffering from a life-threatening illness, issues related to non-compliance with previous orders, or complaints seeking review of an existing MahaRera order. Additionally, complaints where higher courts have directed time-bound disposal or a fresh hearing will be prioritised.

Eligibility and Documentation Requirements

To request a priority hearing on health grounds, complainants must submit a certificate from a qualified doctor. Other cases must be supported by appropriate documentation justifying the urgency. Complaints that are mutually settled, withdrawn, or related to maintainability issues, as well as multiple petitions for the same project, are also eligible for prioritised hearings, with seniority given to the first petition.

Ensuring Fair and Transparent Hearings

MahaRera's circular emphasises a transparent and structured approach to ensure fairness while accommodating genuine urgent cases. The chairman of MahaRera has the discretion to decide whether a complaint qualifies for an expedited hearing.

These guidelines aim to balance administrative efficiency with sensitivity to the individual circumstances of complainants, ensuring that urgent cases receive prompt attention without disrupting the overall complaint resolution process.